RETURNS & EXCHANGES
AKSR adheres to the highest quality standards and takes great care in deliveries. In the rare instance you are not happy with your purchase, please note below the exchange policy.
ELIGIBILITY CRITERIA FOR EXCHANGE
Your purchase may be eligible for exchange as per below criteria:
Products are not eligible for returns or exchange unless the product delivered has a quality/manufacturing defect OR has been delivered broken. Please make video while opening the package.
Products purchased during sale period / discounted pricing, are not eligible for returns or exchange.
Customised products or special bulk orders are not eligible for returns or exchange.
In case of any issue or defect, please record a video of the product and contact our customer care within 3 days of delivery.
REFUND POLICY
If your purchase meets the return/exchange eligibility criteria stated above, we will happily exchange and offer a fresh piece.
In the rare instance where we are unable to do so, we will issue refund.
GENERAL TERMS & CONDITIONS
Orders once confirmed, cannot be cancelled/amended.
Products purchased are not eligible for returns or exchange.
No refunds are entertained if the customer has provided wrong or incomplete shipping address.
No refunds are entertained if there are 3 failed delivery attempts by our shipping partner.
Please ensure that the delivery received is in good condition and has not been tampered with, before you sign off acceptance.
In case of a damaged package, please retain the original packaging (along with price tags, invoices, labels etc.) until our team reviews it. Additionally, please ensure to write “Received Damaged “on the delivery receipt when accepting and signing off with the courier partner.
